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Customer terms of service

Updated 31 May 2025

Summary of these Terms

We may collect your name, contact info, travel preferences, and payment details when you book with us.

  • Our How we Work page helps you use our Platform and understand our reviews, rankings, recommendations, how we make money, and more.
  • Our Content Standards and Guidelines help us keep everything on our Platform relevant to and appropriate for our global audience without limiting freedom of expression. They tell you how we manage content and online safety and take action against anything inappropriate.

By agreeing to our Terms, you agree to everything in all three documents. If you don’t accept any of these Terms, please do not use our Platform.

All this information is important because it (along with your booking confirmation email and any pre-contractual information provided before you book) sets out the legal terms on which Service Providers offer their Travel Experiences through our Platform.

Your information is used to process bookings, improve our services, and personalize your travel experience.

If something goes wrong with your Travel Experience, Section A16 of these Terms explains what you can do about it. This includes making a complaint to us, going to court, and (in some cases) using an online dispute resolution service.

If you want to appeal to a moderation decision or report any content on our Platform, our Content Standards and Guidelines explain how to do so and how we manage these requests.

This summary isn’t part of our Terms or a legal document. It’s just a simple explanation of our Terms. We encourage you to read each document in full. Some of the words in this summary have specific meanings, so please refer to the ‘Booking.com dictionary’ at the end of these Terms.

Data Protection

At Satnam Holidays, we value your privacy and are committed to protecting your personal data. All personal information collected during your interactions with our website or services is handled with the utmost confidentiality and in accordance with applicable data protection laws.

We implement robust technical and organizational security measures to safeguard your data against unauthorized access, disclosure, alteration, or destruction. This includes encrypted connections, secure payment gateways, and restricted access to personal records.

Your data is only used for purposes such as booking confirmations, personalized travel recommendations, and customer service. We do not sell, rent, or trade your personal information to third parties.

If you have any questions about how your data is stored or processed, feel free to contact us at satnamholidays.travels@gmail.com.

How We Use Your Information

At Satnam Holidays, we collect your personal information solely for the purpose of enhancing your travel experience and delivering quality services. Here’s how we use the data we collect:

  • To process bookings, confirmations, and payments securely.
  • To communicate with you about your reservations, itineraries, or any changes.
  • To provide personalized recommendations based on your preferences and travel history.
  • To improve our website, services, and customer support through feedback and analytics.
  • To send occasional promotional offers, newsletters, or travel updates (only if you opt in).
  • To comply with legal obligations and regulatory requirements.

We do not sell or share your personal information with third-party marketers. Your trust and privacy are important to us.

Contact Us

If you have questions about our privacy practices, please contact us at satnamholidays.travels@gmail.com